Customer Testimonials

Great team to work wit

Rick was great and super accommodating to our needs. Buying a car is always nerve-wracking but he was very kind through the process and willing to juggle multiple moving parts to make the complex work easy. Highly recommend.

Great experience! Kallie was super helpful and so friendly throughout the entire process! She made everything easy, stress-free, and answered all my questions. Highly recommend working with her!

Rick was an amazing help, straight too the point, found what I needed and was open with option and possibilities, great integrity and he will make sure he gets you the best deal possible. highly recommend.

I was able to work with Ashlin and she did a great job took care of me and I left satisfied with a new car and she was able to help in every way possible would definitely recommend going with her!

Rick was great! He made our car buying experience easy and as stress free as possible!

Kallie did amazing! She was so helpful and knowledgeable! Would recommend her as a sales person to anyone i know!

⭐⭐⭐⭐⭐ This is my third vehicle purchase here, and I honestly wouldn’t go anywhere else for my Volkswagen! Everyone, from the sales team to the service department, is always so friendly and great to work with. They really take the time to work with you and help find the best deal for your needs. Michael was great throughout the whole process and is just so friendly and easy to work with. It’s always a great experience, and that’s why I keep coming back. Highly recommend!

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They were very responsive and very professional. I felt no pressure whatsoever throughout the process. Everything that could’ve been done beforehand to speed up the process was done so when I arrived, there was just A little bit of paperwork and then I was on my way with the new Truck. I really Enjoyed the whole process. I would highly recommend them to anyone looking for a new car.

Michael and Drew were exceptional! They were informative, transparent, and helped me meet my goals in a vehicle!

Guys let us come in about a hour before close, we sat and talked and negotiated price on a car for a hour and a half after close and has been some of the best help, got a absolutely smoking deal with them and was a great time, super fun and enjoyable place to be at while car shopping

Michael B! That’s a salesman who doesn’t shove things in your face, just to get his commission. To include making arrangements to bring a different used vehicle at another dealership out of town, to us to test drive. As well as offering things like free keyfob insurance. Discounted tint wrapped into the loan! If you want to be treated well, skip the haggle and drive out in your new ride with a smile! Now you know where to go, Murdock Volkswagen of Hyde Park!

Tate and staff were awesome!!! Great service all around. Thank you for your time and help!

Drew was amazing. He made this process painless. Highly recommend.

They where helpful, respectful! Real stingy with the merch though. Bought two cars from them within 3 months couldn't even get a shirt not even stuffed animal for my five-year-old daughter. Everywhere else I've ever bought a car from they just give it to you jacket shirts hats whatever they got. But anyway thanks Volkswagen....

Rick cloud was a lot of help and was very good to work with 10/10

Rick was awesome to work with would recommend 10/10

Rick Cloud was very helpful in my overall search for a new SUV. He immediately sent the link of the car I was looking at and provided excellent customer service. Although I didn’t end up purchasing from Murdock, Rick maintained communication throughout my buying process and was very nice.

Michael made the purchase process easy. We were able to get a great deal on a new ride.

Kallie did a great job as a sales agent. Tanner also did a good job as a general manager understanding the importance of helping out existing customers of Murdoch. Chad was fun to give a hard time. 4 star is because service department could use some praying over.

Kallie was amazing to work with and made everything easy and smooth I’d definitely go back to purchase a car from her again!

Would highly recommend stopping in and viewing and hopefully purchasing a car from Kallie, was very informative and worked with our situation! Thank you for making our process smooth!

Amazing experience from beginning to end. Tate is extremely knowledgeable and communicated clearly and in a timely manner. The purchasing process was so simple. I would definitely recommend Murdock VW and Tate is a professional on all levels.

Great experience Kallie Bosen was great to work with will recommend her again

Jacob Godfrey is Really good at explaining everything 10/10 recommended got the car I was looking for and needed!!!

Great, low pressure people to work with. Good experience on my 4th car with them.

Ashlyn is great, quick and easy process!

Jacob was very easy to work with.

I enjoyed working with Jacob because he made my experience easy. He was very down to earth and was genuinely wanting to help me and I really appreciated that. Thank you, Jacob!

Ashlyn was really awesome to work with. She really listened to me and worked with me and was very patient with me and it was a great experience buying a car. Usually I leave totally peeved about the way I was treated but today it was awesome.

Kallie was very helpful and the process was made very easy, not thanks to bother and the rest of the extremely helpful staff.

Friendly and very efficient.

Big thanks to Tate Simmons of Murdock-Volkswagen-Kia dealership of Logan Utah is hands down a ⭐️⭐️⭐️⭐️⭐️ dealership!!! Thanks again for the fantastic customer service on our used trade in.

Michael was wonderful very sweet guy

Great customer service and helped me get into my perfect car!!

Kallie Bosen was amazing and helpful, she was attentive and helped our two kids even feel at home. She was instrumental in our decision to purchase here

Bryce did an exceptional job at getting me a cheap car that met my needs. The finance team is also amazing would recommend

Got help with ashlyn super sweet and very helpful left with a happy purchase!

We love coming to Murdock! Always great service, we worked with Michael for this car and he was fantastic!

Michael was very helpful in getting us a car that we love.

Great experience. They worked with us in all aspects. Michael was very helpful and great to work with.

We very happy with our purchase , Bryce Alonso was great to work with it , he’s awesome, I’ll recommend,

Ashlyn was so super helpful and will recommend her and all of Murdock Volkswagen any day of the week.

I've purchased several vehicles at Murdock Volkswagen in North Logan and have always had great service! Easy to work with, very professional!

Worked with Rick and he was awesome to work with! We felt like we were truly taken care of and he was eager to address our concerns and help with whatever we needed. If you’re looking for someone knowledgeable and easy to work with, request Rick! Thank you!

Bryce was so helpful, honest & upfront with me. I honestly didn't think I'd be able to buy a car today, but I DID! Thanks so much for your help and service today!

Great customer service and very friendly. Experience at Murdock Volkswagen was great and will highly recommend this place!

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Had a really good buying experience when I got the car in 2024 but to get ahold of them for service is a joke lately. I’ve called multiple times and am sent to voicemail with no return call, despite leaving messages. My catalytic converter is going bad (diagnosed by them) and I live nearly 2 hours away. They have the part, just can’t ahold of them to schedule a service. Dropping it off tonight after weeks of phone tag with hopes they actually get it fixed tomorrow like they said they would…

Tate is good at his job. This place takes good care of you. New and used!

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My credit was great, and they still gave me the best price and deal I would have gotten in the whole state! I finally found a dealership I can trust! Big thanks to Bryce and the rest of the Murdock Volkswagen team.

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If I could give 0 stars, I would. My niece purchased a vehicle from Murdock, and it broke down the very day she took it home. When we contacted the dealership, they claimed they had no knowledge of any issues with the vehicle. They instructed us to take it to BMW, and we barely made it there. Once BMW inspected the vehicle, we were told that Murdock had previously brought this exact vehicle to them for the SAME issues we were now experiencing. According to BMW, the recommended repairs were declined. But it gets worse. I personally spoke with the GM, ... Read More

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Google - Sep 29, 2026

If I could give 0 stars, I would. My niece purchased a vehicle from Murdock, and it broke down the very day she took it home. When we contacted the dealership, they claimed they had no knowledge of any issues with the vehicle. They instructed us to take it to BMW, and we barely made it there. Once BMW inspected the vehicle, we were told that Murdock had previously brought this exact vehicle to them for the SAME issues we were now experiencing. According to BMW, the recommended repairs were declined. But it gets worse. I personally spoke with the GM, who told me they would make this right. We worked out a deal, and I had that agreement IN WRITING. When my niece returned to the dealership with her co-buyers to complete the deal, Murdock went back on what had been agreed to. Naturally, we were extremely upset and expressed our frustration. Their response was unbelievable. While we were discussing the situation inside the dealership, employees actually turned up the music over the PA system so the other customers couldn’t hear what we were saying. Absolutely crazy. I worked in the automotive industry for more than 13 years, so I understand that used vehicles can have problems. That’s not the issue. The issue is that, based on what BMW told us, Murdock had already been made aware of the problems with this vehicle before selling it. The recommended repairs were declined, the vehicle was sold, it broke down on DAY ONE, and we were initially told they knew nothing about the issues. Then, after the GM told me they would make it right and we reached an agreement in writing, they backed out when my niece and her co-buyers returned. My niece trusted this dealership with a major purchase. She deserved better than this. I’ve spent more than 13 years in the automotive industry, and I’ve never seen a customer situation handled quite like this. Based on our experience, I will absolutely be sharing what happened and discouraging the people I know from doing business with Murdock dealerships.

Quick timing. Limited pressure. Smooth process. UPDATE-- We initially had a great experience purchasing our vehicle and were genuinely happy with our decision. Unfortunately, that excitement has quickly turned into frustration and disappointment. We have owned the vehicle for less than a month, and since purchasing it, we have discovered multiple issues, including things that are missing or broken. While we understand that we purchased a used vehicle, we also expected a dealership to be upfront and transparent about the vehicle's condition before the sale. One of the reasons people choose to purchase through a dealership, rather than a ... Read More

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Google - Sep 26, 2026

Quick timing. Limited pressure. Smooth process. UPDATE-- We initially had a great experience purchasing our vehicle and were genuinely happy with our decision. Unfortunately, that excitement has quickly turned into frustration and disappointment. We have owned the vehicle for less than a month, and since purchasing it, we have discovered multiple issues, including things that are missing or broken. While we understand that we purchased a used vehicle, we also expected a dealership to be upfront and transparent about the vehicle's condition before the sale. One of the reasons people choose to purchase through a dealership, rather than a private seller, is the expectation of professionalism, honesty, and accountability. Isn't that part of what we're paying the additional dealer fees for? What has been most disappointing is how the dealership handled our concerns. When we reached out to make them aware of the issues, we were essentially told there was nothing they could do and that their hands were clean. It's incredibly frustrating to spend a significant amount of money on a vehicle, only to discover so many issues within the first few weeks of ownership and feel like you're completely on your own. Our initial experience was great, but unfortunately, the experience after the sale has completely changed our opinion. Customer service shouldn't end the moment the paperwork is signed. We expected better transparency and, at the very least, a willingness to work with us toward a solution.

Extremely disappointed with Murdock Volkswagen. My 2020 Land Rover Discovery Sport suffered a rear brake seizure while driving over Teton Pass, and two repair facilities later documented that the rear braking system had incorrect and incompatible components, including undersized rotors and mismatched brake hardware. I provided Murdock with written findings, photographs, and offered the original parts for inspection. I was told the matter would be investigated. I then emailed Mr. Curtis (President) directly and received no response at all. This was not a complaint about normal brake wear. This was a serious safety issue that could have resulted in an accident ... Read More

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Google - Sep 13, 2026

Extremely disappointed with Murdock Volkswagen. My 2020 Land Rover Discovery Sport suffered a rear brake seizure while driving over Teton Pass, and two repair facilities later documented that the rear braking system had incorrect and incompatible components, including undersized rotors and mismatched brake hardware. I provided Murdock with written findings, photographs, and offered the original parts for inspection. I was told the matter would be investigated. I then emailed Mr. Curtis (President) directly and received no response at all. This was not a complaint about normal brake wear. This was a serious safety issue that could have resulted in an accident or injury on a steep mountain pass. For a dealership that represented the vehicle as having passed a pre-sale safety inspection, the lack of accountability and complete lack of follow-up is unacceptable. I would not purchase another vehicle from Murdock. One Mechanic Wrote: As we had discussed, the Rover has the incorrect brake rotors installed on the rear. It appears that the passenger rear brake caliper is aftermarket and is the smaller option. The rear brake pads fit on the passenger side, however, do not fit on the driver side. That is shown in the picture I sent you. From what I can tell it appears that the passenger rear brake caliper was replaced with the wrong brake caliper and then the vehicle got the wrong brake pads and rotors installed to fit the brake caliper. We are not sure why anyone would take that route. As the driver’s rear brake pad does not fit into the brake caliper it basically has no rear brakes on the driver rear. Another Commented: From a safety standpoint, installing brake rotors that are smaller than the manufacturer specified dimensions is a significant concern. The braking system is engineered so that the brake pads make full, even contact with the rotor surface. When an undersized rotor is installed, the brake pads cannot fully engage the braking surface, resulting in uneven pad wear, reduced braking efficiency, and diminished braking performance. This can also lead to excessive heat buildup, accelerated wear of brake components, brake vibration, and increased stress on the calipers, and mounting hardware. These conditions can compromise the overall safety and reliability of the vehicles braking system. Based on our inspection, it is our professional opinion that the rear brake components currently installed on the vehicle are not the correct parts

We were in and out in less than 2 hours. My credit wasn't the best and they dis all they could to work with me and got me into a vehicle I'll admit I absolutely love. Our sales guy, Bryce and Drew in finance were awesome guys to work with and we enjoyed our experience.

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They help me with all my questions they explain things to me and they have respect to me, was easy to work with them.

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Rick was awesome to do business with. Keep up the good work. Very nice people

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Buyer Beware!!!! Three months ago I purchased a 18 Elantra GT. The car has a branded title due to a manufacturer buyback but I was assured multiple times buy the sales team that it could not be sold back to the public without everything being repaired and in good working order. Fast forward to early August I had a code for a faulty catalytic converter Take it in to a shop to diagnose the code for the shop to discover the Elantra was consuming engine oil and dumping it through the catalytic converter to the point that my engine had no ... Read More

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Google - Aug 25, 2026

Buyer Beware!!!! Three months ago I purchased a 18 Elantra GT. The car has a branded title due to a manufacturer buyback but I was assured multiple times buy the sales team that it could not be sold back to the public without everything being repaired and in good working order. Fast forward to early August I had a code for a faulty catalytic converter Take it in to a shop to diagnose the code for the shop to discover the Elantra was consuming engine oil and dumping it through the catalytic converter to the point that my engine had no oil when the dipstick was checked. THREE MONTHS AND ALL ENGINE OIL WAS CONSUMED!! I contacted Murdock Volkswagen and was put in touch with the sales manager Chad who reassured me that they do not sell vehicles that are not in good working order and instructed me to bring it to the dealership to have their tech look at it and that “they would see what they can do to make this right”. I receive 0 follow up from Chad through the entire process. After my car had sat at the dealership for a week and not receiving and communication from Chad after daily reassurances that he would call me back and update me on the issue. I called the following Monday and asked to speak to someone else who would be willing to assist me due to his lack of communication. Chad was then magically able to take my call to only tell me they would do nothing to help after it had sat at the dealership for over a week and had not even been examined by the techs. The absolute unwilling to assist or even to communicate updates after I brought the vehicle in by Chads instruction should be an embarrassment to the Murdoch and does not follow the “Fair, Fun and Hassle Free” motto they advertise.

Three months ago I purchased an 18 Elantra GT. During the process of buying this car I was notified that it had a branded title due to a “Manufacturer Buy Back” but was reassured multiple times that this vehicle LEGALLY could not be sold back to the public if there were any issue. At the time I didn’t think twice, because there was no way that such a reputable organization such as Murdock would sell a faulty car back to the public. This is where I was sorely mistaken. Fast forward 3 months (the recommended time interval for an oil change ... Read More

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DealerRater - Aug 25, 2026

Three months ago I purchased an 18 Elantra GT. During the process of buying this car I was notified that it had a branded title due to a “Manufacturer Buy Back” but was reassured multiple times that this vehicle LEGALLY could not be sold back to the public if there were any issue. At the time I didn’t think twice, because there was no way that such a reputable organization such as Murdock would sell a faulty car back to the public. This is where I was sorely mistaken. Fast forward 3 months (the recommended time interval for an oil change under normal driving conditions) my car throws a faulty catalytic converter code. I take said car into a shop to diagnose my cat code, shop calls me back to inform me that catalytic converter has gone bad due to the engine’s oil consumption and that though there where no visible leaks in the engine or underneath the Elantra, there was no oil in the engine when checking the dipstick. Upon receiving this information I immediately reached out to Murdock Volkswagen in Logan and was put in contact with the Sales Manager Chad. Chad was very quick to reiterate that they would not sell a faulty car to the public but was also confused as to how my Elantra was able to consume all of its engine oil contents in 3 months time with no oil pressure/level codes being thrown and instructed me to bring the Elantra into the the Dealership to have the techs look it over to see what’s wrong and to “Make things right”. He also assured me that he would look into this vehicles history/carfax and get back to me same day as to what he was able to find. HE NEVER CALLED BACK. I received 0 follow from Sales Manager Chad. After 2 days I called the dealership to follow up on any information found. I was informed that Chad hadn’t found anything but was still confused as to the extent of the oil consumption and again instructed me to get the Elantra to the dealership to have “their techs look it over and make sure they can find what the issue was. After finally lining up a trailer I dropped the car off at the dealership on Monday, gave the keys to the service desk. I informed them I was told by the Sales Manager Chad to bring the car in to have the techs look at it, and again was reassured that “we’ll get everything taken care of”. Imagine my dismay when left a voicemail by the service department on Wednesday morning that they wouldn’t be able to look into the car unless I agreed to the over 180 an hour diagnostic fee. I immediately called back to speak with Chad for clarification as to why I would have to pay for the diagnostic when instructed by him to bring it in. Especially when it had already been diagnosed with massive oil consumption and possible engine damage due to said oil consumption. The kind individual who took my call told me he was in a meeting and would call me back. When he did call me back his response was, “I understand your confusion. I will get with the Service Manager and see what we can figure out and I will get back with you later today”. But yet again 0 follow up. Called Thursday to follow up on what was happening with my car, “he’s in a meeting right now but will call you back within the hour” No call back. Called Friday to follow up, “he’s wrapping up a meeting but will call you back within the hour.” I asked if I could to speak to someone else, possible even above him due to the lack of communication and was told that individual was not available today” Called yet again on Monday to get any information I could on my car. Their response? You guessed it. “He’s unable to take your call right now but can he call you back?” I asked to speak to someone else in charge because I was tired of getting jerked around with no follow up or I will gladly come into the Dealership to ask Chad in person why he hasn’t been able to call me back and speak to some who would be willing to help me. Upon my request he was magically available to take my call, where I was coldly informed that there was nothing

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They were really easy to work with and knowledgeable. They were able to answer all my questions and get me what I needed.

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Do not trust them with a used vehicle! They cleared the engine codes before my test drive, so everything looked fine. The second I drove it off the lot (after signing all of the paperwork) the check engine light came on. I took it to the shop and found that it needs a complete engine rebuild.

Michael made the process easy, quick, and stress free. Staff was very friendly and helpful. I would definitely recommend this dealership.

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The car buying process was pretty slick (besides the finance guy trying to guilt us into buying warranties) but the issues came after they sold us the car. First they were pretty slow to do the services on the car they said they would, called us in to complete more paperwork and when my husband arrived they said they actually didn’t need our signature, and then our temporary plates expired without any word from them. I called the dealership and they said they submitted everything correctly and to call the DMV. The DMV said they had no pending orders ... Read More

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Google - Jul 15, 2026

The car buying process was pretty slick (besides the finance guy trying to guilt us into buying warranties) but the issues came after they sold us the car. First they were pretty slow to do the services on the car they said they would, called us in to complete more paperwork and when my husband arrived they said they actually didn’t need our signature, and then our temporary plates expired without any word from them. I called the dealership and they said they submitted everything correctly and to call the DMV. The DMV said they had no pending orders for the car. So I had to call the dealership back and they said they still didn’t have the title from the previous owner a month and a half AFTER buying the car. Would have liked to been updated on this process before the temporary plates expired… Would not recommend this dealership due to lack of communication and service after receiving their check.

Tldr they tried to upcharge a $3 repair by 500x or 50000%. Don't take it to them for any repair you need. In early march my fiancé and i got a used 2020 vw passat, i checked all of the codes myself and asked about previous damages and they told us there were no major issues. Knowing that vw cars a expensive to repair if something goes wrong we decided to get an extended warranty for something like $50 a month extra. Well about 2 weeks ago we got a check engine light and code p2177, it shows up when too much air is ... Read More

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Google - Jun 30, 2026

Tldr they tried to upcharge a $3 repair by 500x or 50000%. Don't take it to them for any repair you need. In early march my fiancé and i got a used 2020 vw passat, i checked all of the codes myself and asked about previous damages and they told us there were no major issues. Knowing that vw cars a expensive to repair if something goes wrong we decided to get an extended warranty for something like $50 a month extra. Well about 2 weeks ago we got a check engine light and code p2177, it shows up when too much air is making it into the combustion chamber and can cause misfires and a bunch of other issues if you continue driving it. So we take it in to have them fix it and they tell us the issue was an aftermarket part that a previous owner put in and the warrenty wouldn't cover it. We had no issue with that as it made sense, however they said that it would cost about $1500 to fix as they wanted to replace the entire air intake. We decided we couldn't do that and would fix it ourselves. Come to find out the only thing wrong with it was the previous owner put it in incorrectly and didn't have the right size screw band to properly secure some of the fittings. So i put it in correctly and got a screw band for $3. To put it simply they wanted to upcharge by 500x or 50000% on a 3 dollar repair. If your vehicle needs work don't take it to them, they will upcharge the hell out of a simple repair and not even try to see if they can fix it without replacing an entire component.

Micheal was so helpful while selling our vehicle to the dealership. He was able to give quotes and was professional and kind.

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I initially had a positive experience when I went to see an Atlas I found on Facebook. The salesman, Rick, was friendly, though he became noticeably pushy and concerned when I decided to take a night to think about the purchase before committing. The next day, I arranged financing through my bank due to past negative experiences with Murdock’s finance department. When I returned with my bank check, the finance manager, Drew, was clearly unhappy that I was not financing through the dealership. He aggressively pressed me for my loan terms and, despite my hesitation, I eventually shared them—... Read More

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DealerRater - May 13, 2026

I initially had a positive experience when I went to see an Atlas I found on Facebook. The salesman, Rick, was friendly, though he became noticeably pushy and concerned when I decided to take a night to think about the purchase before committing. The next day, I arranged financing through my bank due to past negative experiences with Murdock’s finance department. When I returned with my bank check, the finance manager, Drew, was clearly unhappy that I was not financing through the dealership. He aggressively pressed me for my loan terms and, despite my hesitation, I eventually shared them—but I refused to provide my Social Security number or allow him to run a credit application. Rick also encouraged me to provide my current vehicle information so they could evaluate it for purchase. After running the numbers, he sent me back to Drew. At that point, Drew became extremely unprofessional and said, “If the finance manager actually got paid for this sale, I might have worked out something with your car, but because I didn’t get paid, I won’t even consider it.” I found this behavior completely inappropriate and disrespectful. As an older woman purchasing a vehicle on my own, I felt he was trying to intimidate or pressure me—something I will not tolerate. Additionally, I was promised two new front tires and replacement of a faulty parking aid sensor. While the tires were eventually installed (after repeated follow-ups), the service department refused to replace the sensor and instead offered a discounted rate. This was especially frustrating considering I had spent over $35,000 on the vehicle. I even have text messages from the salesman confirming the sensor would be fixed, but I was told that verbal or written assurances outside a formal contract were not sufficient. The sensor is an inexpensive, straightforward repair, which makes the refusal even more disappointing. This experience has cost them not only my future business, but also that of my friends and family. Was it really worth damaging your reputation over a $200 repair? Lesson learned: get everything in writing. Promises made during the sale clearly don’t mean anything here.

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Be Careful When buying a used car here. We bought a car here and the check engine light came on less than 100 miles later. Literally 2 days! It was a simple fix but they still charged me to fix it. (because I didn’t buy their 3k “extended” warranty.) My mechanic that read the code showed me that the same code had been cleared 2 times. Once was only a week before I bought the car. They 100% knew of the problem and still charged me to fix it. They did give me a discount to fix the problem they cleared and then ... Read More

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Google - May 2, 2026

Be Careful When buying a used car here. We bought a car here and the check engine light came on less than 100 miles later. Literally 2 days! It was a simple fix but they still charged me to fix it. (because I didn’t buy their 3k “extended” warranty.) My mechanic that read the code showed me that the same code had been cleared 2 times. Once was only a week before I bought the car. They 100% knew of the problem and still charged me to fix it. They did give me a discount to fix the problem they cleared and then did not disclose. We needed our car so we couldn’t really argue the point.

So I bought a jeep wrangler from Murdock little over a month ago, a red one with a lift kit. When I bought it it pulled a little, I figured it needed an alignment. Against my better judgement i still bought it, but i did buy the warranty thank god. I took it out on the interstate about 2 weeks after I got it finally, got it to high speeds and it had an extreme death wobble at 75. So much wobble it vibrated the spare tire to unlatch and swing open while driving on the interstate. So I took it in ... Read More

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Google - Mar 20, 2026

So I bought a jeep wrangler from Murdock little over a month ago, a red one with a lift kit. When I bought it it pulled a little, I figured it needed an alignment. Against my better judgement i still bought it, but i did buy the warranty thank god. I took it out on the interstate about 2 weeks after I got it finally, got it to high speeds and it had an extreme death wobble at 75. So much wobble it vibrated the spare tire to unlatch and swing open while driving on the interstate. So I took it in to the service department where I bought it i figured they could help me the best since I bought the vehicle and the warranty from them. NOTE i did not expect them to fix it for free as I did buy a vehicle used as is. BUT what I did expect was for them to be able to tell me what was wrong and what was covered under the warranty I purchased from them. They had the vehicle for 1 whole day to look at, they gave it back to me. They told me they would get me a quote. It has been over 10 days now and they still can't tell me what is wrong. The service lady Stephanie told me the tech recommended going all the way back to stock wheels and lift. I said i did not want to go back to stock thats why i bought the jeep and to quote me to fix it to work the way they intended to sell it to me. I have been sent in a loop with there service department they actually asked me to bring it back so they could look at it again because they had no records of looking at the vehicle. The one service guy said they would do the repairs if I gave them what was wrong with it from the other places, if you can't diagnose the problem what makes me think you could actually fix it. Which leads me to, I went to 2 other places for diagnosis both got me responses in less than 5 hours. Carsmart has gotten me a diagnosis and the repairs approved by the warranty I bought (they are a preferred shop for the warranty in logan) all in less than having the jeep for 5 hrs. I feel that once I buy a vehicle from Murdock, the service goes down from there and I have bought three vehicles from them so you can't say I haven't given them a chance. But do I give them another chance 🤔

In Utah, we're built for some of the worst ads... Your ads genuinely make me nauseous. They're so... So bad...

Terrible customer service. Told me their mechanic had looked over and approved a vehicle and then it would not start.

I purchased a used 2018 Range Rover Velar from Murdock Volkswagen in Logan a couple of years ago, and the experience since then has been nothing short of frustrating. Just a couple of weeks after buying the car, I started getting low coolant warnings. I topped it off several times hoping it was just low, but it quickly became obvious there was a real issue. I contacted the salesperson I bought the car from, who checked with their mechanics. Their “solution” was to keep adding coolant because it was probably just low. When I asked if they could at least look ... Read More

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Google - Nov 21, 2025

I purchased a used 2018 Range Rover Velar from Murdock Volkswagen in Logan a couple of years ago, and the experience since then has been nothing short of frustrating. Just a couple of weeks after buying the car, I started getting low coolant warnings. I topped it off several times hoping it was just low, but it quickly became obvious there was a real issue. I contacted the salesperson I bought the car from, who checked with their mechanics. Their “solution” was to keep adding coolant because it was probably just low. When I asked if they could at least look at it, I was told they “can’t work on luxury cars” and that I’d have to take it to Range Rover. Meanwhile, my purchase came with a “monthly inspection,” so I took the car to the Murdock Volkswagen service department anyway. When I came to pick it up, no one from service was even there. The front desk told me my car was still in the bay and the keys were inside. When I got to it, the trunk was wide open, sitting like that for who knows how long. At that point, I lost all trust in their service department and never used the monthly inspection again. In the end, I had to pay $4,000 out of pocket to fix a coolant leak that clearly existed before I bought the vehicle—an issue Murdock Volkswagen either overlooked or covered up. And to this day, I still have problems with the car. At this point, it’s practically worthless. What makes this even more disappointing is that I wanted to purchase a Volkswagen Tiguan in the future. But after this experience, I will never step foot in this dealership again, and I will never recommend Murdock Volkswagen in Logan to anyone.

I came there to get my left blinker fixed three times and paid $100 plus each time and it’s never been fixed. The last time I came for a oil change and tire rotation but when I picked my car up it started to make a awful noise at the passenger tire that definitely wasn’t there before.

Went there to purchase a 2018 Jeep Wrangler and they wasted my time after I clearly asked if there was anything wrong with the vehicle and I was told that the vehicle was completely inspected and ready to go. I get there and look under the vehicle and there it is oil leak from the transmission.

Make sure you have your financing finished BEFORE you leave this place. Even if you think it’s finished, make sure you double and triple check because they will cash your down payment and post your trade in for sale, before you even have a new car to replace it. Crooked finance team that has TERRIBLE communication. Do your research before shopping here.

Vance takes over a month to complete any financing… and then by the time it’s completed you have a 30 day late payment on a car that we don’t even have but they had no problem cashing my 6k$ check the day of… and then his manager just makes excuses instead of taking responsibility for his failures. . I will NEVER do business here again

Bought a used F150 on line. Salesman said it was a very solid truck. I made arrangements with the dealer to have the truck shipped. After three days and no updates I asked gor a refund of shipping and had the truck delivered in 24 hours. When the truck arrived, I found a trailer brake controller warning that doesn't go away. Two active recalls including an emissions recal their sister ford store could have taken care of. I am too far away to return this truck. But it's the last time I buy a vehicle from this dealer. They ... Read More

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Google - Mar 26, 2025

Bought a used F150 on line. Salesman said it was a very solid truck. I made arrangements with the dealer to have the truck shipped. After three days and no updates I asked gor a refund of shipping and had the truck delivered in 24 hours. When the truck arrived, I found a trailer brake controller warning that doesn't go away. Two active recalls including an emissions recal their sister ford store could have taken care of. I am too far away to return this truck. But it's the last time I buy a vehicle from this dealer. They love to sell problem vehicles. 3rd times a charm. Don't tell a repeat customer the truck is solid and in good shape when it's not. Next post, dealer rater

We bought a 2014 Jetta SportWagen TDI from them back in December. I have never had a worst experience buying a car. First the car was overpriced for a car with a bad intake manifold, o2 sensor, and headlights that don’t work (didn’t know any of this when purchasing). Second they lied to us about the difference between interest rates between the different bank. Third they said they would call when our plates were in before our temporary plates expired and low and below we never got a call. So when I call (1 week before the temp tags expires) ... Read More

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Google - Mar 12, 2025

We bought a 2014 Jetta SportWagen TDI from them back in December. I have never had a worst experience buying a car. First the car was overpriced for a car with a bad intake manifold, o2 sensor, and headlights that don’t work (didn’t know any of this when purchasing). Second they lied to us about the difference between interest rates between the different bank. Third they said they would call when our plates were in before our temporary plates expired and low and below we never got a call. So when I call (1 week before the temp tags expires) to ask about it they say I need to come in for an emissions test that definitely should’ve been done before it left the lot! We still are dealing with problem 3 months later when all of this should’ve been over with a long time ago! Overall very disappointing and will not be buying anything else from this dealer.

We bought a 2014 Jetta SportWagen TDI from them back in December. I have never had a worst experience buying a car. First the car was overpriced for a car with a bad intake manifold, o2 sensor, and headlights that don’t work (didn’t know any of this when purchasing). Second they lied to us about the difference between interest rates between the different bank. Third they said they would call when our plates were in before our temporary plates expired and low and below we never got a call. So when I call (1 week before the temp tags expires) ... Read More

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DealerRater - Mar 12, 2025

We bought a 2014 Jetta SportWagen TDI from them back in December. I have never had a worst experience buying a car. First the car was overpriced for a car with a bad intake manifold, o2 sensor, and headlights that don’t work (didn’t know any of this when purchasing). Second they lied to us about the difference between interest rates between the different bank. Third they said they would call when our plates were in before our temporary plates expired and low and below we never got a call. So when I call (1 week before the temp tags expires) to ask about it they say I need to come in for an emissions test that definitely should’ve been done before it left the lot! We still are dealing with problem 3 months later when all of this should’ve been over with a long time ago! Overall very disappointing and will not be buying anything else from this dealer.

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I would never recommend murdock to anyone. We had some problems when we first bought the car and had to pay to get a new ac system. I get that it was a used car but the salesman said straight to our faces that it works great and a week later we learned otherwise. They are not timely with any of the repairs and make it a huge inconvenience. The last warranty claim I had to bring my car out three different times before they had even ordered the part. They don’t seem to care about the small details ... Read More

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Google - Mar 7, 2025

I would never recommend murdock to anyone. We had some problems when we first bought the car and had to pay to get a new ac system. I get that it was a used car but the salesman said straight to our faces that it works great and a week later we learned otherwise. They are not timely with any of the repairs and make it a huge inconvenience. The last warranty claim I had to bring my car out three different times before they had even ordered the part. They don’t seem to care about the small details and forget to do the little things that could severely impact our safety

We are very frustrated with the customer service here and have felt very left in the dark on multiple occasions. After purchasing a car, we discovered the AC was broken and were forced to pay an additional $3,000 to fix it, despite being led to believe everything was in good working condition. We recently had them change the oil, immediately after I left the parking lot had my check engine light come on, only to find out they did not put an O-ring back on which could have damaged the entire engine. It was disappointing to see such careless mistakes made, ... Read More

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Google - Mar 7, 2025

We are very frustrated with the customer service here and have felt very left in the dark on multiple occasions. After purchasing a car, we discovered the AC was broken and were forced to pay an additional $3,000 to fix it, despite being led to believe everything was in good working condition. We recently had them change the oil, immediately after I left the parking lot had my check engine light come on, only to find out they did not put an O-ring back on which could have damaged the entire engine. It was disappointing to see such careless mistakes made, especially with something so simple, yet crucial. We have felt very dissatisfied with the lack of professionalism and care from them every time we have had to bring our car in. I would not recommend them to anyone.

If I could leave no star, I would. The service department here has to be the worst place I have ever been. From the moment we were told that they couldn’t find anything wrong with the vehicle and to come pick it up, to use picking it up and them telling us the wipers weren’t working after we had used the wipers the day we brought it in and after a mechanic had drove the vehicle around for a couple of days, during a snow storm.They then said they were going to keep the car and see ... Read More

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Google - Mar 5, 2025

If I could leave no star, I would. The service department here has to be the worst place I have ever been. From the moment we were told that they couldn’t find anything wrong with the vehicle and to come pick it up, to use picking it up and them telling us the wipers weren’t working after we had used the wipers the day we brought it in and after a mechanic had drove the vehicle around for a couple of days, during a snow storm.They then said they were going to keep the car and see if they could figure out what was wrong with the wipers. We left the vehicle there again only to not have anyone return repeated calls and even being left on hold for over 20 minutes. When I finally was able to get a call back from The service Manager Frank we were told the wiper motor went out on The vehicle and they were not responsible for it. We decided to go pick the vehicle up at that point and took it to a business that has been around for over 50 years with great customer service & Communication skills. We were then told that it wasn’t even the wiper motor that had gone out. They have since fixed the wipers. Make sure you check and double check your vehicle before you EVER take it in because when they can’t find an issue they will create one.

The car listing was misleading. (2012 Jeep) We specifically asked if there were any major concerns, and none were mentioned as we were located far away. After driving three hours round trip, we discovered the undercarriage and frame were entirely rusted—a significant issue that should have been disclosed. This lack of transparency misled us, and I wish I could recover some of my deposit, as the car was described with minimal wear and tear. I would not trust this dealership.

The buying experience was good. But we had problems with getting the title so we could register our car and they were horrible. Once they get your money they don't care at all!

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Normally the experience here is great, but today was not. I took my vehicle in for a routine oil change and tire rotation. Over four hours later… it was finally done. They were kind enough to give me a ride home while it was being worked on and I told them I needed to have my vehicle back by 2:00. They called around 1:30 saying it was finished and they were on their way to pick me up. I ended up walking a mile back to the dealership, across a heavy traffic area, to pick up my vehicle because they didn’t ... Read More

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Google - Aug 23, 2024

Normally the experience here is great, but today was not. I took my vehicle in for a routine oil change and tire rotation. Over four hours later… it was finally done. They were kind enough to give me a ride home while it was being worked on and I told them I needed to have my vehicle back by 2:00. They called around 1:30 saying it was finished and they were on their way to pick me up. I ended up walking a mile back to the dealership, across a heavy traffic area, to pick up my vehicle because they didn’t show up. I got a call nearly 50 minutes later to say they were at my house to pick me up. Too late. I understand they can run into problems during the service process, but I also don’t have all day to just leave my car there, nor do I have another one I can drive in the mean time and I needed to get my son from school. Very disappointed with the service today.

Talked to Briar about a truck. Very rude. Did not answer my questions until I asked multiple times. Kept avoiding them by sharing irrelevant data, and not focusing on the subject. Do not want to deal with people like that. Try to find another one of their salesmen or go elsewhere. He also told me that I couldn’t talk to anyone else.

Terrible mechanics and diagnostics. Did not put my car back together correctly after repair, causing more issues and then refused to verify their work, they said it needed $5,000 more to fix it. I took my car to a different shop and they could see that Murdock didn’t put things together correctly and the car works great now after reconnecting things properly. Did not require the $5k repair that Murdock said was required. Update: when confronted on what they cost me they only offered a $200 credit, but when I went to cash in on it they said come in and ... Read More

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Google - Aug 4, 2024

Terrible mechanics and diagnostics. Did not put my car back together correctly after repair, causing more issues and then refused to verify their work, they said it needed $5,000 more to fix it. I took my car to a different shop and they could see that Murdock didn’t put things together correctly and the car works great now after reconnecting things properly. Did not require the $5k repair that Murdock said was required. Update: when confronted on what they cost me they only offered a $200 credit, but when I went to cash in on it they said come in and when I got to their place they said they’ve canceled my credit because I gave an honest review of my experience. Their service manager is a dishonest man and his word means nothing. Eli is cool though. Nothing against him.

I wish I could leave zero stars. Will not be recommending this place to my friends or family. The most untrustworthy dealership in Utah!!!

I bought several cars from them. Like 4 or 5 new cars. I had to get something I could get into that was easy after being diagnosed with Stage 4 cancer that went to my pelvis. They had a pacifica. They said it was a nice car, new tires. I requested an oil change, so they new that the oil pump was leaking and didnt repair it. But they wanted 12,000 for a 2017 with 143,000 miles on it. Carfax had it listed in the 8500 range. Then it needed a front end, brakes etc. I have put over 6000 in repairs for a car they over charged ... Read More

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Google - Jun 8, 2024

I bought several cars from them. Like 4 or 5 new cars. I had to get something I could get into that was easy after being diagnosed with Stage 4 cancer that went to my pelvis. They had a pacifica. They said it was a nice car, new tires. I requested an oil change, so they new that the oil pump was leaking and didnt repair it. But they wanted 12,000 for a 2017 with 143,000 miles on it. Carfax had it listed in the 8500 range. Then it needed a front end, brakes etc. I have put over 6000 in repairs for a car they over charged for and would have been lucky to get 5000 if they took it and sold it at auction. They have made thousands on me with car sales to screw someone who was really sick and trusted what they said about the car

Don’t buy from these people. They only respond to you when it’s convenient for them and they are making a commission. When you need help with anything that doesn’t have a commission attached they ignore you. I’ve been trying to get my refund for my extended warranty for 4 months and have yet to speak to someone who can actually help. every time I ask for a manager they said “they’re all busy can you leave a message” no one seems to know what is going on over there. All they want is their commission. After ... Read More

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Google - Apr 3, 2024

Don’t buy from these people. They only respond to you when it’s convenient for them and they are making a commission. When you need help with anything that doesn’t have a commission attached they ignore you. I’ve been trying to get my refund for my extended warranty for 4 months and have yet to speak to someone who can actually help. every time I ask for a manager they said “they’re all busy can you leave a message” no one seems to know what is going on over there. All they want is their commission. After that you’re SOL. Keep running as far away as you can from them. Very unprofessional employees. They actually told me that they didn’t care about me leaving a bad review.