Welcome to
Murdock Volkswagen of Logan

Three months ago I purchased an 18 Elantra GT. During the process of buying this car I was notified that it had a branded title due to a “Manufacturer Buy Back” but was reassured multiple times that this vehicle LEGALLY could not be sold back to the public if there were any issue. At the time I didn’t think twice, because there was no way that such a reputable organization such as Murdock would sell a faulty car back to the public. This is where I was sorely mistaken. Fast forward 3 months (the recommended time interval for an oil change under normal driving conditions) my car throws a faulty catalytic converter code. I take said car into a shop to diagnose my cat code, shop calls me back to inform me that catalytic converter has gone bad due to the engine’s oil consumption and that though there where no visible leaks in the engine or underneath the Elantra, there was no oil in the engine when checking the dipstick. Upon receiving this information I immediately reached out to Murdock Volkswagen in Logan and was put in contact with the Sales Manager Chad. Chad was very quick to reiterate that they would not sell a faulty car to the public but was also confused as to how my Elantra was able to consume all of its engine oil contents in 3 months time with no oil pressure/level codes being thrown and instructed me to bring the Elantra into the the Dealership to have the techs look it over to see what’s wrong and to “Make things right”. He also assured me that he would look into this vehicles history/carfax and get back to me same day as to what he was able to find. HE NEVER CALLED BACK. I received 0 follow from Sales Manager Chad. After 2 days I called the dealership to follow up on any information found. I was informed that Chad hadn’t found anything but was still confused as to the extent of the oil consumption and again instructed me to get the Elantra to the dealership to have “their techs look it over and make sure they can find what the issue was. After finally lining up a trailer I dropped the car off at the dealership on Monday, gave the keys to the service desk. I informed them I was told by the Sales Manager Chad to bring the car in to have the techs look at it, and again was reassured that “we’ll get everything taken care of”. Imagine my dismay when left a voicemail by the service department on Wednesday morning that they wouldn’t be able to look into the car unless I agreed to the over 180 an hour diagnostic fee. I immediately called back to speak with Chad for clarification as to why I would have to pay for the diagnostic when instructed by him to bring it in. Especially when it had already been diagnosed with massive oil consumption and possible engine damage due to said oil consumption. The kind individual who took my call told me he was in a meeting and would call me back. When he did call me back his response was, “I understand your confusion. I will get with the Service Manager and see what we can figure out and I will get back with you later today”. But yet again 0 follow up. Called Thursday to follow up on what was happening with my car, “he’s in a meeting right now but will call you back within the hour” No call back. Called Friday to follow up, “he’s wrapping up a meeting but will call you back within the hour.” I asked if I could to speak to someone else, possible even above him due to the lack of communication and was told that individual was not available today” Called yet again on Monday to get any information I could on my car. Their response? You guessed it. “He’s unable to take your call right now but can he call you back?” I asked to speak to someone else in charge because I was tired of getting jerked around with no follow up or I will gladly come into the Dealership to ask Chad in person why he hasn’t been able to call me back and speak to some who would be willing to help me. Upon my request he was magically available to take my call, where I was coldly informed that there was nothing

They were really easy to work with and knowledgeable. They were able to answer all my questions and get me what I needed.

Rick was amazing to work with. He answered all our questions.

I went in for one specific car and no time was wasted getting me a great offer and sending me on my way in my new car. Definitely recommend them.

Bryce da real goat 10/10 recommend if I could give 6 stars I would

We had such a great experience buying our car from Rick at Murdoch! He was personable, funny, easygoing, and made the whole process so simple. This was hands down the fastest and easiest car deal we’ve ever had! No stress, no hassle, just an all-around great experience. If you’re looking for a car, definitely go see Rick! We’d absolutely buy from him again!

I had a limited timeframe to get the car fixed before taking a long trip, and they were very great about making sure I had my car in time.

(Translated by Google) Jacob was a great help in the vehicle purchase process! I highly recommend him if you need someone who speaks Spanish; he'll guide you through the entire buying process! (Original) Jacob fue una gran alluda en el proseso de la compra del vehículo! Te lo recomiendo si nesesitas a alguien que able español te asesorará en todo el proseso de la compra!

Jacob helped me purchase my car. It was a wonderful experience and he answered my questions over and over. He also dealt with the village I brought with me to buy my car. And he was nice to every single person I brought.

They were easy to work with, a little bit of sales pressure, but it was pretty hard to pass up the rebates and deals that we got.

Michael and Drew are great. No pressure and extremely helpful

From start to finish Bryce was helpful and patient. We were looking for a car for our daughter and I’m pretty sure she test drove half the parking lot that day. He helped us find the right car for her in a price that we were comfortable with.